Captain Pup's Shipping Policy

Thanks for visiting Captain Pup's! Below you will find our shipping policy.

1. Processing Time: All of our beds are handmade to ensure we deliver the highest quality to your beloved pet. Please allow 6-13 days for your order to be ready for dispatch. We aim to complete your order as quickly as possible, however due to the handcrafted nature of our products, it may take some time to be ready. We ask for your understanding and patience during this time.

2. Shipping: Once your order is completed and ready to ship, we will ship it as soon as possible. Shipping time typically varies from 3 to 5 business days, depending on the destination and shipping method selected. However, we always strive to deliver your order as quickly as possible.

3. Shipping Methods: We use reliable shipping partners to ensure your order is delivered safely and on time.

4. Shipping Costs: Shipping costs are calculated based on the weight and dimensions of your order. These costs are clearly stated during the checkout process before you place your order.

5. Shipping Address: Please ensure you provide the correct shipping address when placing your order. We are not responsible for delays or loss of orders due to incorrect or incomplete address information. Please check your details carefully before confirming your order.

Please note that the stated processing and shipping times are indicative and may vary depending on several factors, such as peak periods, holidays and unforeseen circumstances.

If you have any questions about our shipping policy, please feel free to contact us at support@captainpups.com. We're happy to help!

Website name: Captainpups.com
Company Name: Captain Pup's
Address: Dorpsweg 28A, 3245VC Sommelsdijk, South Holland, Netherlands
Email: support@captainpups.com
Phone number: 0645107611
Chamber of Commerce number: 87389355
VAT : NL864281249B01
Customer Service: Monday to Friday between 09:00 and 17:00